Updated 20 October 2026
1. About these terms
These terms apply to purchases from Tigar Bathrooms Pty Ltd (ABN 31 670 987 818), trading as Tigar Bathrooms. References to “we”, “us” and “our” mean Tigar Bathrooms Pty Ltd. References to “you” mean the purchaser.
Nothing in these terms excludes, restricts or modifies rights or remedies under Australian Consumer Law or any other law that cannot lawfully be excluded. Our policies supplement those rights.
2. Product information and compatibility
Products supplied will match the description and specifications agreed at purchase. Check dimensions, connection sizes, finish and installation specifications before ordering, and contact us if you need clarification. Your plumber should check suitability before installation. This does not remove our obligations where you rely on our advice or disclose a particular purpose to us.
We may update listings for future orders. If a material change affects an existing order, we will contact you to agree a solution, including cancellation and a refund where appropriate. We will not impose a material substitution without your agreement. Screen settings can affect colour appearance, but this does not excuse a material difference from an agreed description or sample.
3. Prices and payment
Online consumer prices are in Australian dollars and include GST where applicable. Applicable delivery charges and discounts are shown before you complete your purchase. Price changes apply to future orders and do not authorise an increase to an agreed order price without your consent.
Payment is required before dispatch unless separate credit terms have been expressly agreed. Existing agreed credit arrangements remain subject to their agreed terms and applicable law. These website terms do not create a right for us to enter your premises or impose a general indemnity on you.
4. Delivery
Delivery charges, available destinations and estimated timeframes are explained in our Shipping Policy and at checkout. Any free-shipping promotion is subject to the terms disclosed for that promotion. Contact us if an order is delayed, missing, damaged or incorrect so we can investigate and provide any remedy required by law.
Delivery estimates do not remove your rights where goods are not supplied as agreed. Prompt reporting assists investigation but is not an automatic cut-off for statutory claims.
5. Returns, refunds and exchanges
Our Returns and Refunds Policy explains 30-day change-of-mind returns and remedies for product problems. The applicable restocking conditions and return-freight responsibilities are set out in that policy. The return terms disclosed at purchase apply to your order.
The restocking fee, original-packaging requirements and change-of-mind deadlines do not apply to a remedy you are entitled to under Australian Consumer Law. Goods that are faulty, damaged, incorrect or misdescribed are assessed separately. We do not impose a blanket two-week or 30-day deadline on statutory claims.
6. Product warranty and installation
Our Product Warranty explains the existing general five-year warranty against defects in materials and workmanship, subject to any different product-specific warranty clearly provided at purchase. We honour more favourable express promises made at purchase. Consumer-guarantee rights may continue beyond a stated warranty period.
Plumbing work must be completed by an appropriately licensed person where required by law. Products must be installed, used and cared for in accordance with applicable instructions and specifications. Damage actually caused by incorrect installation or misuse is assessed on its cause; an unrelated issue does not automatically remove all rights.
7. Product problems and claim costs
Contact us with reasonable proof of purchase and details of the problem. Photos, video and installation information may help our assessment. We will provide a reasonable opportunity for assessment and arrange an appropriate remedy. We do not automatically treat a claim as waived merely because it was not made in writing.
We remain responsible for handling claims for goods purchased from us. We do not require you to pursue the manufacturer as your only remedy. Costs of assessment, return, removal, reinstallation and reasonably foreseeable losses are dealt with under the applicable warranty and Australian Consumer Law. We do not impose a blanket cap at the purchase price or exclude liability that cannot lawfully be excluded.
8. Policy updates and existing purchases
Updated policies apply prospectively and do not retrospectively reduce return benefits or warranty promises made at purchase. Any new or increased change-of-mind fee applies only where it was disclosed before purchase. The Returns and Refunds Policy and Product Warranty explain the relevant processes and form part of these terms, subject always to your statutory rights.
9. Contact
Tigar Bathrooms Pty Ltd
ABN 31 670 987 818
226–228 Hammond Road, Dandenong South VIC 3175, Australia
Email: info@tigarbathrooms.com.au
Telephone: 0478 659 709
Please contact us before shipping a return so we can confirm the correct return destination. Our business address is not necessarily the return location for every product.