Updated 20 October 2026
Who provides this warranty
Tigar Bathrooms Pty Ltd, ABN 31 670 987 818, provides this voluntary warranty for products it sells, subject to any different warranty expressly supplied for the particular product at purchase.
Business address: 226–228 Hammond Road, Dandenong South VIC 3175, Australia.
Email: info@tigarbathrooms.com.au.
Telephone: 0478 659 709.
Contact us before shipping a product so we can provide the appropriate return destination.
Consumer guarantees
The benefits under this warranty are in addition to your other rights and remedies under Australian law. Consumer-guarantee rights may continue after this voluntary warranty expires.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Period and cover
Unless a different warranty was clearly provided for the particular product at the time of purchase, our voluntary warranty covers defects in materials and workmanship for five years from receipt of the goods. We honour any more favourable express warranty made at purchase. Changes to this policy do not retrospectively reduce existing promises.
For a covered defect, we will arrange repair or replacement of the affected product or component without charge within a reasonable time, subject to any additional remedies you have under Australian Consumer Law. We will not substitute a materially different finish or product without discussing the proposed remedy with you. Your statutory rights determine the remedy where applicable.
Installation, care and assessment
Plumbing work must be performed by an appropriately licensed person where required by law, and products must be installed and used in accordance with the applicable product instructions and specifications. Clean surfaces with a soft cloth and mild soapy water, rinse and dry; follow any more specific instructions supplied for the finish.
This voluntary warranty does not cover damage actually caused by misuse, accidental impact, incorrect installation, incompatible cleaning chemicals, unauthorised alterations or operation outside the product's stated specifications. We assess the cause of the problem rather than treating an unrelated installation or care issue as a reason to void all cover. Normal wear is distinguished from premature failure; describing an item as a wearing component does not remove statutory rights.
How to claim
Contact us using the details above. Provide your order number or other reasonable proof of purchase, the product identity, a description of the issue and photos/video where reasonably available. If relevant, we may request installation details, operating conditions or a plumber's findings. We will explain what further information is reasonably needed and arrange an assessment. An absent warranty registration or original box does not remove your consumer-guarantee rights.
Claim expenses and installed products
For a valid covered claim, we bear reasonable assessment and return-freight costs. If you have already paid reasonable costs, send receipts to info@tigarbathrooms.com.au with your claim so we can arrange reimbursement. Contact us before engaging non-urgent third-party work so we can assess the fault and coordinate the remedy.
Removal, reinstallation, labour, property damage and other claimed losses are assessed in the circumstances under the warranty supplied at purchase and applicable law. We do not exclude costs or compensation that Australian Consumer Law requires us to pay. This does not promise payment of every contractor invoice or unrelated renovation expense. Reasonable emergency work needed to avoid further loss will be considered on its evidence; prior approval is not an absolute bar to a statutory claim.