Shipping policy

1. Shipping Methods: 

Standard shipping typically takes 3-7 business days for delivery, while express shipping delivers within 1-3 business days, depending on your location. 

2. Shipping Charges:

*We offer Free shipping on all orders over $500 within Australia. Flat rate of $20 for all orders under $500. Some larger items will incur a higher shipping cost. You can view the shipping costs during the checkout process before finalising your purchase. 

3. Free Shipping: 

We offer free standard shipping on orders over $500 within Australia. Please note that this offer excludes bulky or oversized items, which may incur additional shipping charges.  

4. Order Processing Time: 

Orders are processed and dispatched within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been shipped. 

5. International Shipping:

At this time, we only ship within Australia. We do not offer international shipping. 

6. Delivery Issues:

 If you encounter any issues with your delivery, such as delays or damaged packages, please contact our customer support team immediately. We will work with our shipping partners to resolve the issue as quickly as possible. 

7. Shipping Restrictions:

Please note that we are unable to deliver to PO Boxes or parcel lockers due to the size and weight of our products. Additionally, we do not ship to remote areas or overseas territories within Australia. 

8. Order Tracking:

 You can track the status of your order using the tracking information provided in your shipping confirmation email. If you have any questions about the whereabouts of your order, please don't hesitate to contact us.  

9. Returns and Exchanges:

For information regarding returns and exchanges, please refer to our Returns Policy. 

10. Contact Us: 

If you have any further questions or concerns about our shipping policy, please contact our customer support team at [info@tigarbathrooms.com.au].